Refund policy

Return & Refund Policy
1. Overview
We are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or refund under the terms outlined below.
2. Return Eligibility
To be eligible for a return:
The item must be unused, unworn, and in its original condition
All original packaging, tags, and accessories must be included
The return request must be made within [7 / 14 / 30] days of receiving the item
Proof of purchase (order number or receipt) is required
We reserve the right to reject returns that do not meet these conditions.
3. Non-Returnable Items
The following items are non-refundable and non-returnable:
Sale or discounted items
Gift cards
Personalized or custom-made products
Hygiene-sensitive items (e.g., underwear, cosmetics, opened products)
Digital products or downloadable content
4. Return Process
To initiate a return:
Contact us at [your email/contact] with your order details
Wait for return approval and instructions
Ship the item to the provided return address
⚠️ Returns sent without prior approval may not be accepted.
5. Refunds
Once we receive and inspect your return:
Approved refunds will be processed within [5–10 business days]
Refunds will be issued to the original payment method only
Shipping fees are non-refundable unless the return is due to our error
We reserve the right to partially refund or deny refunds if items are damaged, used, or incomplete.
6. Exchanges
We only replace items if they are:
Defective
Damaged upon arrival
Incorrect item sent
If you need an exchange, contact us within [48 hours / 3 days] of delivery.
7. Return Shipping
Customers are responsible for return shipping costs, unless the item is defective or incorrect
We recommend using a trackable shipping method
We are not responsible for lost or damaged returns during transit
8. Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again
Contact your payment provider (processing times may vary)
If still unresolved, contact us at [your email]
9. Policy Enforcement
We reserve the right to:
Refuse returns that show signs of fraud or abuse
Limit or deny returns for customers with excessive return history
10. Contact Us
For any questions regarding returns or refunds: 📧 [metromav766@gmail.com]